What Is A Direct Agreement Ontario

Industry members expressed concern that the circumstance initiated by the consumer is restrictive if a consumer has contacted a business to get to the consumer`s home for a purpose other than entering into a direct agreement. For example, the company is invited to visit the house to repair a product, but the product may need to be replaced. Currently, the law does not allow the company to offer a replacement product to the consumer or to enter into a new direct agreement for the product. The company should leave the house and wait for the consumer to contact the company and explicitly invite the company to their home to reach an agreement on the replacement of the product. Since 2014, the law has been amended to enter into direct agreements (i.e., door-to-door agreements) for the supply of HVAC products.

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